Job Description

We are looking for a Senior Manager - Client Relations for a award-winning digital-first experiential marketing company.

Location: Mumbai, Bangalore & Delhi

Experience - 6-7 years

Reports to: Director - Client Relations

Job Description:

- Effectively address client satisfaction, renewal and escalation issues of managed accounts until resolved.

- Develop a strong understanding of clients- marketing and business objectives and drive high-level strategic plans and objectives.

- Create new sales tools including marketing presentations for managed clients.

- Identify, develop and build differentiators in client offerings.

- Managing project delivery & quality standards as set by the HOD

- Ability to write Proposals, Draw Estimates and Timelines for projects

- Direct annual budgeting and planning process with HOD.

- Managing internal and external processes including, departmental MIS, SOP & Forecasts for managed accounts on weekly and monthly basis.

- Ensure Customer Service follow-up methods and procedures are complete and meet time standards.

- Create methods to provide feedback and Quality Assurance.

- Guide and lead the team members to deliver products/services that meet or exceed the customer requirements.

- Take over the responsibilities in the absence of HOD.

- Advanced Degree in business or marketing.

- 6-7 years of experience.

- Senior Manager - Client servicing must have strong customer service and interpersonal communication skills.

- They should be able to manage time, projects and sales efficiently and be detail oriented.

- Need to have a strong judgement and decision-making skill.

- Should have strong leadership skills, be self-directed and be able to multitask.

- Ability to work efficiently and professionally in stressful situations.

- PC skills in Microsoft Office applications enough to create spreadsheets and make PowerPoint presentations.

Revenue Targets :

- Increase revenue streams from the existing accounts as per targets laid down by the HOD through new business alliances - cross-selling & up-selling.

- Ensuring quarter on quarter revenue forecast & growth for the managed account.

- Follow up on outstanding transactions.

- Ability to track opportunities and take correct measures leading to closure.

- Ensuring timely management of client receivables.

Cross Selling / Upselling

- Focusing on expanding service portfolios of key accounts by selling additional & new services other than the one already extended to the managed account.

Leading a team

- Increase the effectiveness and efficiency of direct reporter, follow best practices, manage & train direct reporter.

- Create a healthy environment within department.

Perks and Benefits:

- An above industry standard paid leave policy inclusive of casual, sick, bereavement and quarantine leave.

- A unique paid leave system dedicated towards spending time with oneself as well as with family and friends.

- Intensive performance linked incentives.

- Best in industry rewards and recognition system.

- Maternal as well as paternal benefits.

- Pet adoption policy.

- LGBTQ inclusive work culture.

- Flexible timings.

- Special travel policies.

- Focused learning and development.

- Horizontal and vertical growth