Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
We are looking to hire smart and self-driven folks for various sales functions in our GTM org. The sales roles are spread across different segments and markets.
Outbound sales roles are focussed on the front end of the sales cycle and be the face of Freshworks. They are responsible for identifying opportunities and generating the sales pipeline.
Inbound sales roles are responsible for engaging with prospects and driving sales in various regions and segments. They understand the needs and requirements of our prospects and collaborate with internal teams to help ensure a smooth sales process.
Account management roles will require you to expand the relationships with our existing customer base and offer strategic insights to meet their business goals.
Channel and partner sales roles will involve managing third party resellers and partners - managing indirect sales via these partners.
Presales / sales engineering roles support the sales team by conducting discovery calls and product demonstrations for our active deals. This will involve requirement gathering, scope definition, wireframing, creating POCs and filling out RFP and RFI responses.
1-3 years of work experience in any customer-facing quota-carrying sales role.
Clear, concise, and effective written and oral communication skills.
Empathy towards customers and understanding their needs.
Interest, curiosity, and openness to learning new technologies.
Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.
Flexibility in working in different shifts/regions. Please note that you will be expected to work in a specific shift for a minimum of two years.