Job Description

Zycus is looking to hire BE / MBA 2022 - 23 graduates as Product Technical Analysts and is organizing a Walk-In drive on 27th May 2023 at our office in Mumbai, Seepz, Andheri East. In this role, you will be part of a Global Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

Responsibilities:

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of the Zycus Support Desk and be the first point of contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
• Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
• Work with customers and internal stakeholders while participating in and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide a strong technical understanding of Zycus products with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer's business needs.

Requirements:

• Education: MBA/Engineering Graduate (B. E. /B. Tech) in Chemical/Mechanical/Electronics/IT/Computer Science
• Experience Level: 0-1 year
• Strong written and verbal communication skills.
• Willingness to work in 24 X 7 shifts.
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders.
• Ability to learn, execute and excel. Multitask and work with priorities