Job Description

Job Title: PAM/ Key Account Manager

Base Location: Greater Noida

Reporting Manager: PAM Manager

Company:

With a rich legacy spanning over a century in height access solutions, Youngman India stands resolute in its unwavering commitment to safety. We are at the forefront in reshaping the narrative of 'Safe Work At Height,' and the company has seamlessly transplanted European technology onto Indian soil. This dedication has yielded a spectrum of premium, secure, and efficient work-at-height solutions, elevating safety standards and productivity across construction sites, industries, and expansive warehouses.

Established in 2011, Youngman India embarked on its journey and swiftly established its manufacturing facility in 2015, crafting cutting-edge height equipment within its dedicated plant. The permanent imprints of safety prioritization, relentless pursuit of quality, innovation, and an ardent customer-centric ethos have propelled Youngman India to its current eminence-a definitive leader in light equipment hire within India's landscape.

Embraced by over 150 esteemed brands, including Hindustan Petroleum, Tata Steel, ONGC, Larsen and Toubro, and Reliance Industries, Youngman India has garnered a clear trust. Central to its offerings are High-Caliber, EN-certified, Aluminum-based Mobile Scaffolds, Ladders, Hanging Solutions, Bridge Scaffolds and Suspended Platforms, notably the V Deck. Notably, bespoke solutions catered to diverse stakeholder requisites are borne out of the ceaseless ingenuity of its Product and Engineering teams.

Purpose of the job (brief summary):

A Partner account manager's main role is to retain his assigned customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

Key Tasks/Responsibilities:

1. Looking after assigned customers, professionally provide information about products and services, take/ cancel orders, or obtain details of complaints and provide solutions.

2. Record Opportunities with existing customers and convert them into sales and maintain total lifecycle of orders till delivery and pick up till the point of getting paid.

3. Become a single point of contact with customer and coordinate with internal departments and teams to give customer a seamless experience.

4. As we are a rental organization, our main goal is to keep up with the latest developments at customer end and ensure you know everything about their requirements, new important contacts at the customer side& new projects of customer. New projects will be converted to leads and opportunities for further business.

5. Chase for unpaid invoices and resolve issues to maintain outstanding within credit limit of customer.

6. Regularly update extensions of pickups of orders with the customer and update in CRM

7. On pickups, usually there are missing components for which estimates are generated, one is expected to leverage the relationship with the customer and invoice the estimates and get paid.

8. One important role is to upsell our other products to the same customer and increase the revenue per customer per month.

9. This profile is all about relationship building with the customers and ensuring the customer regularly orders and is fulfilled with their requirement from time to time.

10. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

11. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

12. Follow up with internal team to ensure that appropriate actions were taken on customers' requests.

13. Refer unresolved customer grievances or special requests to designated departments for further investigation.

14. Business development through increase in share of business wallet(SOW) and cross/up sales in existing client portfolio.

15. Understanding the client business to explore business opportunities available with the clients across various locations

16. Data Mining to find out the running/upcoming work sites of clients and identifying the requirement for sales order closures

17. Handling escalations to resolve them within TAT

Experience & Education :

- At least 2-3 years of work experience in Sales Account Management role.

- Previous experience with B2B product Industry

- Communication skills + Soft Skills