Description

Job Responsibility

• Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy;
• Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
• Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
• Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
• Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;
• Supports the end-to-end projects that improve customer and employee satisfaction;
• Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
• Maintains relations with internal and external partners;
• Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills