Job Description

Position : Customer Service Representative

About the Company :

- VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and customer-focused individuals to join our team as Customer Care Service Representatives.

Roles & Responsibilities :

1. Handle Customer Inquiries : Respond promptly to customer inquiries and provide accurate information about products.

2. Resolve Issues : Address and resolve customer complaints and concerns in a professional and empathetic manner.

3. Order Processing : Assist customers with placing orders, processing payments, and updating order status.

4. Product Knowledge : Develop a comprehensive understanding of VLEBazaar's product catalog.

5. Communication : Communicate effectively with customers.

Requirements :

- Excellent communication skills, both verbal and written.

- Familiarity with e-commerce platforms and customer relationship management.

- Graduation in any discipline (prior customer service experience is a plus but not mandatory).

- Basic computer and internet skills.

- Willingness to work at the company's office location in Gurugram, Haryana.

Salary Range : INR 12,000 to INR 15,000 per month (based on experience and performance)

Office Location : Block X, 52, DLF Cyber City, Gurugram, Haryana, 122002

Website : https://vlebazaar.in/