Full Job Description
Why Join Vertex?
We embrace the thought of “Growth for all”. This means, people at every level in the organization are given equal opportunities to upskill and progress within the organization. Various upskilling courses and resources are provided to strengthen one’s professional skills.
The Vertex Culture
Collaboratively work amongst passionate thought leaders and pioneers in the industry
Enriching opportunities as well as constant support and guidance from every member to accelerate your growth
Your opinions and ideas will be paramount in shaping Vertex’s future
Long-standing partnerships that can benefit your career growth
We genuinely care
Desktop Support Engineer - Bangalore
Job Title: Desktop Support Engineer
Job Location: Bangalore
Knowledge of desktop and laptop hardware and troubleshooting.
Basic trouble shooting knowledge of printers.
Proficient at all supported Microsoft desktop operation system.
Trouble shooting knowledge of industry standard software
Engineer should be able to support on one-time projects
Should have basic knowledge of documentation softwares such as Excel & PPT
Managing desktop calls, installation and troubleshooting of applications
Remote call closure within norms & follow-up the checklist(s)
Customer in-house software calls to be handled (training will be provided)
Managing IT stores
Data submission for daily, weekly & monthly summary report.
Call logging & follow-up action with the vendors for warranty/AMC related calls
Escalate the problem to the next level Technical Specialist if not resolved
In case of a requirement, the candidate should travel to branches
Knowledge of programming language like C, C++, Java
Good written, oral, and interpersonal communication skills
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Team-oriented and skilled in working within a collaborative environment