When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products.
Delivering service improvements to improve the customer experience across Verizon.
Influencing senior business and IT stakeholders to support and deliver proposed improvements.
Using Net Promoter Score and other tools to measure improvements over time.
Collating and analysing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time.
Identifying opportunities to improve customer experience.
Delivering change initiatives identified internally or from external good practice to support these opportunities.
Participating Customer Experience focus group sessions with Business and IT leaders.
Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience.
Leading the ideation of new solutions to meet customer’s changing expectations.
Monitoring and forecasting customer experience trends and impacts.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Experience in managing Business Process and Solutions.
Experience in Designing Customer facing applications/products.
Experience in NPS tracking and improvements.
Experience in Design Thinking concepts.
Fluency in English.

Even better if you have one or more of the following:
Master’s degree.
Experience in Product Owner with working knowledge in Data Analytics.
Knowledge of industry wide best practices when it comes to customer experience.
Ability to give constructive evaluation and challenge co-workers to think at their best.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.