Full Job Description
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
At Uniphore we’re building the Next Generation Platform team that will design, build and deliver a comprehensive portfolio of real time AI services and tools to delight our customers and to boost the productivity of our engineers.
Work with team members and gather business requirements from clients to create solutions using Uniphore Products
Work with cross-functional teams (Sales, Presales and Product Engineering) to craft solutions that meets client requirements.
Collaborate with internal and external team members, business analysts, etc. to support documentation of business, functional, and non-functional requirements for the solution (call flow documentation, integration document, etc.)
Assist team members with installation and configuration of Uniphore products.
Understand customer needs and requirements based on Uniphore products and provide input team members.
Work closely with Program manager to support internal initiatives sales engineering operations
Strong aptitude for learning new technologies and understanding how to utilize them in optimizing delivery timelines.
Ability to work and collaborate with various teams across geographies.
Able to effectively perform when under stress and pressure when faced with high workloads and deadlines.
Able to work independently and is a team player taking tasks and helping the team
Excellent communication (both oral and written), technical presentation skills.
Ability to complete business requirements following the process and methodology defined.
Understand business process and automate task associated with intiatives.
Knowledge/Experience in coding languages like Node JS, React etc
Knowledge/Experience working on Linux, CentOS and Windows operating system.
Experience working on databases like MongoDB, PostgresSQL
Experience in automation tools such as Ansible, Jenkins
Experience in scripting such as shell scripts, python.
Experience in cloud services and cloud setup such as AWS, Azure.
Bachelor's or Master's Degree in Computer Science
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com
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