Job Description

About the Role

The Merchant Operations Analyst role is a unique opportunity to have a direct impact on the success of Uber Eats in South Africa. You will support the South African business and Merchant team by developing a deep, quantitative understanding of local market dynamics, building and nurturing relationships with key local stakeholders and jumping on challenges as they emerge.

This role calls for a combination of communication and partner leadership skills, data and process-driven thinking, and the interpersonal ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable individual who is able to switch between long-term critical initiatives one moment and pivot into rapid, tactical actions the next.

What the Candidate Will Do

• Improve or innovate new processes by identifying operational areas of improvement to keep the Merchant team as efficient as possible
• Lead projects that use data and analytics to develop an in-depth understanding of Merchants (compelling 'stories' and synthesised insights) and acquisition/growth funnel performance. Find opportunity areas, influence cross-functional partners, and implement projects to deliver sustained and material growth
• Provide insights to understand business context and market opportunity, surface gaps and opportunities, and develop business plans to build cross-functional alignment on actions to improve Merchant success and business growth
• Own data analysis and visualisation, and communicate the outcomes / insights to various partners to aid strategic decisions that lead to improved Merchant experience
• Understand, track, and improve metrics such as Merchant reliability, quality, and profitability
• Develop, maintain, and communicate detailed reporting models to assist decision-making for sales, account management, territory leads, and operations managers

What the Candidate Will Need

• At least 3 years of experience of operations management / management consulting / data analytics work in a large business, or of growing a startup
• Bachelor's degree (preferably in a quantitative field such as math, statistics, physics, chemistry, engineering, accounting, economics, computer science, operational research)
• Data-driven decision mentality and sound business judgment through strong analytical thinking and modelling ability. Ability to present complex data in a simple-to-understand manner
• Self-starter; empathetic and leans in and embraces rolling up your sleeves; collaborative, and process minded
• High adaptability to change and ability to execute quickly. Able to shift quickly from long-term thinking to immediate action tactical response
• Thoughtful in the prioritisation of personal time. Able to deliver projects despite multiple priorities
• Able to cope with ambiguity and an environment where not everything works yet. Leads with ownership of problem-solving
• Curious and eager to learn about all aspects of the business
• Excited about Uber's prospects for the future and a believer in the value that Uber brings to its cities

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].

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