Job Description

- Contact potential or existing customers to inform them about a product or service

- Answer questions about services of the company

- Enter and update customer information in the database

- Take and process orders in an accurate manner

- Handle grievances to preserve the company's reputation

- Go the - extra mile- to meet sales quota and facilitate future sales

- Keep records of calls and sales and note useful information

- Graduate with 0-4 years of experience as online sales representative or other sales/customer service role

- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Ability to learn about products and services and describe/explain them to prospects

- Good communication and interpersonal skills

- Cool-tempered and able to handle rejection

- Outstanding negotiation skills with the ability to resolve issues and address complaints