Reports To
The Customer Support Executive(CSE) will report to Team Leader / Group Leader.

Job Overview
Customer Support Executives are the face of the organization. The better way they will provide support to our end user, the better retention of clients will be there. Which is why it’s a valuable position in the organization. Customers can face technical difficulties as well as understanding problem with the software, a CSE is who becomes the god to them.

Responsibilities and Duties
Overseeing the customer service process.
Resolving customer complaints
Creating policies and procedures.
Planning the training and standardization of service delivery.
Conducting quality assurance surveys with customers
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment he or she should be a team player
A minimum of 3 years' experience.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Knowledge of SAAS, Digital Marketing, and AI
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Qualifications and Skills
B. Tech, BCA, MCA
3 Years of experience(minimum)
Good communication skills
Good in Speaking, Listening, Writing in English

Where to apply : Mail your resume to [email protected]