New Delhi, India
WHO WE ARE
Since 1951, The Nature Conservancy has been doing work you can believe in protecting the lands and waters that all life depends on. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive.
We’re rooted in our Mission and guided by our Values, which includes a Commitment to Diversity and Respect for People, Communities, and Cultures. We know we’ll only achieve our Mission by hiring and engaging a diverse workforce that reflects the communities in which we work. Whether it’s career development, work/life balance, or a rewarding mission, there’s lots of reasons to love life #insideTNC. Our goal is to cultivate an inclusive work environment so that all of our colleagues around the globe feel a sense of belonging, and that their unique contributions to our mission are valued.
Although you’ll see requirements in our postings, we recognize that people come with talent and experiences outside of a job. Passion, innovation, and diversity are all key components to advancing our Mission and we encourage you to apply.
Our mission is to conserve the lands and waters on which all life depends. Rather than viewing development – including economic growth – and conservation as contradictory goals, we work to demonstrate how nature has value for people and development and how nature can provide enormous economic benefit. We envision a future where people and nature can flourish together.
A world where the diversity of life thrives, and people act to conserve nature for its own sake and its ability to fulfill our needs and enrich our lives.
Our Global Team:
We achieve this through the dedicated efforts of our 3,800 diverse staff, including more than 600 scientists. We are striving to develop a workforce as diverse as the places where we work, and we have a deep commitment to diversity.
WHAT WE CAN ACHIEVE TOGETHER
IT Specialist is responsible for maintaining IT systems (including PC and LAN/WAN equipment) in addition to administrating, supporting, provisioning, installation/configuration, operations and maintenance of systems and related infrastructure the servers and assisting in implementation of new and upgrading of systems, organization’s standard hardware, software and voice/data network solutions. The IT Specialist will also be accountable for Outlook support. IT Specialist assist with implementing new systems and upgrading of existing systems, responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and network connectivity equipment. As appropriate, IT Specialist will provide escalated on-site support of hardware, software and network connectivity issues. Acts as the primary point of communication between IT and primary operating business units and external vendors. Performs local administration and operations functions as appropriate in accordance with TNC and IT standards, policies and procedures.
RESPONSIBILITIES & SCOPE
In cooperation with IT, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
Responsible for local inventory maintenance and software license management. Monitors security compliance in accordance with TNC and IT standards, policies and procedures. Responsible for maintenance of systems documentation such as IT operations manuals. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.
Responsible for procurement process, installation and life-cycle maintenance of IT hardware and software (i.e. PCs, peripherals, servers, networking equipment, operating systems/other software, voice and data communications systems) for primary Operating Units.
Provides new TNC staff with PC/account setup and orientation.
Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.
Provides consulting/training/education services such as data management and staff training/orientation for standard TNC systems.
Serve as the point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
Responsible for local IT vendor, contract and outsourcing management.
Participate in the identification, development and communication of new technology standards and best practices.
Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, enterprise systems and key processes, reviewing system/security logs and verifying completion of scheduled jobs.
Assist with data center operations such as tape rotation and spare parts management.
Investigate and resolve system issues. Independently manage IT vendors like, payment gateway service, Internet service provider, AMC vendors, etc. Ensure all IT infrastructure of the organization is working properly.
Responsibility for responding to after-hours pager alerts from monitoring systems.
Managing our internal servers and troubleshooting in case of failure.
Well versed with System and Network administrative issues.
Managing preparation of IT assets for all new joiners and solving their issues in case of any queries or concerns. Collaborate with Manager HR and Manager Admin for this purpose.
Familiarity with physical, network and software security.
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Develop and maintain installation and configuration procedures.
Ensure compliance with internal guidelines and SOPs relating to IT as well as in line with IT laws of India.
Any other related tasks as assigned by the Admin Manager.
WHAT YOU'LL BRING
Bachelor's degree in computer science or equivalent combination of education and experience.
2 years of experience installing, configuring and supporting Microsoft Windows.
2 years of experience supporting Microsoft Outlook/Exchange-based email.
Minimum 7 years of experience in IT domain is desired for this role. The candidate should have provided similar services in international organizations or renowned Indian organizations with a minimum head count of 100 staff in a decentralized set-up.
Multi-language skills and multi-cultural or cross-cultural experience appreciated.
Proven ability to communicate procedures, technical problems and status and basic action plans.
Ability and initiative to learn new technologies.
Demonstrated troubleshooting ability.
Demonstrated ability to learn and follow established procedures.
Must be a strong team player.
WHAT WE BRING
Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!
TNC offers competitive and comprehensive benefits packages tailored to the individual countries where we work. These may include health care benefits, retirement benefits, parental leave, paid time off, life insurance, and disability coverage as well as an employee assistance program and other life and well-being benefits. Learn more about our benefits on our Culture Tab on nature.org/careers.
We’re proud to offer a flexible work environment that supports the health and well-being of the people we employ.
ADDITIONAL JOB INFORMATION
Successful candidate for this position will be hired as an employee with Nature Conservancy India Solutions Private Limited (NCIS).
Nature Conservancy India Solutions Private Limited (NCIS) is a private limited company incorporated under the Companies Act 2013, having it registered office in India at 37, Second Floor, Link Road, Lajpat Nagar – III, New Delhi – 110024. India It is a wholly owned Indian subsidiary of The Nature Conservancy. The company currently provides technical consultancy, monitoring & evaluation and other relate services in the domain of conservation and environment to it various clients. The company under Indian laws can also provide fee-based service to clients (development organizations, Corporates and Govt. Agencies) within and outside India. The company has all the required registrations under the relevant laws to provide such fee-based services in India.
To apply for job ID 52191 submit your materials online by using the Apply Now button at https://careers.nature.org/ by 10:29 AM IST/ 11:59 pm EST on 17-October-2022. Need help applying? Visit our recruitment page or contact [email protected]
The Nature Conservancy is an Equal Opportunity Employer. Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!
TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to [email protected]
with Request for Accommodation in the subject line.