Job Description

- At VCosmos we hiring for Customer Success Associates in a Australian Process

Position Title : Customer Success Associate

- Telegu Language Expert

Purpose of position : Candidate will be responsible to handle the queries and complaints from Australian customers

Primary Duties And Responsibilities :

- Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.

- Provide clients with information relating to smoke alarm legislations in various states and territories.

- Provide quotes and information to clients relating to upgrading their smoke alarm system.

- Responsible for accurate and efficient processing of new property lists.

- Responsible for accurate and efficient processing of client and technician work orders

- Responsible for accurate and efficient processing of client invoices

Eligibility :

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- Proven customer support experience or experience as a Client Service Representative

Work Culture :

- Work from office.

- 5 days a week with 2 rotational off

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