Full Job Description
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!
So what does an IT Applications Analyst do? Think of yourself as someone who works closely with Senior Applications Analysts and upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support and requirements analysis for our Ridiculously Awesome applications!
Imagine yourself going to work with one thing on your mind: day to day planning, research, and documentation of all aspects of a specific project.
As an IT Applications Analyst, you will:
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Lead the team in analyzing project requirements - includes scoping, setting up discovery meetings, and work estimation.
Understand the Business Process/Function to determine and propose the needed solution for the project.
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Develop a detailed project plan to track progress of each project.
Use appropriate verification techniques to manage changes in project scope, schedule and costs.
Measure project performance using appropriate systems, tools and techniques.
Report and escalate to management as needed.
Manage the relationship with the client and all stakeholders.
Establish and maintain relationships with third parties/vendors.
Create and maintain comprehensive project documentation - includes Business Requirements Documents and project status.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Do you have what it takes to become an IT Applications Analyst?
College graduate, preferably in the fields of Computer Science or Engineering for technical project managers.
Proven working experience (6 months - 1 year) as a Systems Analyst in the IT industry - specifically in software development.
With technical background and working knowledge (or hands-on experience) on software development specializing in web apps, browser extensions, mobile and data analytics - includes experience with Agile (and waterfall) methodologies.
Solid experience with BPO frontline processes and workflows (i.e. content moderation, hybrid customer support, back office processing, operational KPIs, etc.).
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid project management and organizational skills including attention to detail and multi-tasking skills.
Strong working knowledge of Microsoft Office or G Suite, and MS Project or similar software.
Working knowledge of JIRA, Smartsheet and Visual Studio is a plus.
Experience with other SaaS applications (like Oracle, Salesforce, Concur, Docebo) and ITSM (like ServiceNow) and Lean/6 Sigma experience/credentials preferred. If you have experience in delivery of Enterprise Applications in compliance with ISO 27001, that’s nice to have.
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines and India.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer