Job Description

SUMMARY:

Looking for Technical Customer Support - IT Specialist who will onboard new users and support/ troubleshoot hardware and software issues. Team members are expected to deliver effective support to technical and non-technical users via email, phone and other channels as required.

ESSENTIAL FUNCTIONS:

Following a case from first contact through to resolution. Show ownership over every interaction and escalated cases

Hardware support for users - i.e. laptop won't boot up, etc.

Hardware provisioning for users - i.e. new laptops

Office Hardware support - wifi, hangouts, etc.

User management (Okta & Auth0)

New vendor onboarding and integrating into Okta

Automation setup (i.e. feeds from our HRIS or CRM to JIRA)

JOB QUALIFICATIONS:

1-2 years helpdesk experience troubleshooting network and connectivity issues in the workplace

1-2 years Onboarding new users and supporting trouble tickets for Mac, JAMF, Gsuite and Okta

Strong written and verbal communication skills, experience communicating technical information to non-technical audiences

Fluent and comfortable working in English

PREFERRED REQUIREMENTS (negotiables):

Hands-on experience wih Auth0, JIRA/Atlassian, Office 365