Looking for Technical Customer Support - IT Specialist who will onboard new users and support/ troubleshoot hardware and software issues. Team members are expected to deliver effective support to technical and non-technical users via email, phone and other channels as required.
Following a case from first contact through to resolution. Show ownership over every interaction and escalated cases
Hardware support for users - i.e. laptop won't boot up, etc.
Hardware provisioning for users - i.e. new laptops
Office Hardware support - wifi, hangouts, etc.
User management (Okta & Auth0)
New vendor onboarding and integrating into Okta
Automation setup (i.e. feeds from our HRIS or CRM to JIRA)
1-2 years helpdesk experience troubleshooting network and connectivity issues in the workplace
1-2 years Onboarding new users and supporting trouble tickets for Mac, JAMF, Gsuite and Okta
Strong written and verbal communication skills, experience communicating technical information to non-technical audiences
Fluent and comfortable working in English
PREFERRED REQUIREMENTS (negotiables):
Hands-on experience wih Auth0, JIRA/Atlassian, Office 365
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