Job Description

Why we’re awesome?SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!The Manager - Service Delivery Team Operations (Team Manager) is responsible for the day-to-day activities and guidance of their team members. The Manager - Service Delivery Team Operations sets targets, implements guidelines, and assists with any issues the employees may have. A Manager - Service Delivery Team Operations has to ensure that all members understand the team’s objectives and work together to achieve them. Constant monitoring by the manager helps to ensure that everyone is working towards the same goal.A Manager - Service Delivery Team Operations (Team Manager) may use certain principles to manage the team. One such is the SMART principle; team members receive training to ensure their goals are specific, measurable, achievable, realistic, and timely. A Manager - Service Delivery Team Operations will foster a cohesive, creative, and comfortable working environment, mediating any interpersonal issues within the team. They provide leadership and direction where necessary.Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.