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L2 Customer Support at SupportNinja

SupportNinja

Manila Post Date: January 13, 2023 Project Based (Remote)
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Job Description



About the role
  • Analyze invoices from Outlook and check if they are eligible to process or not
  • Save actioned invoices to their respective folders in Dropbox
  • Segregate bulk invoices and ensure the file name is correct when saving to Dropbox
  • Access supplier portals if necessary to pull invoices and statements
  • Document the correct information when converting a purchase order to a vendor invoice
  • Identify the various instances involving discrepancies
  • Recognize the difference between billable and non-billable items (e.g., fuel, key replacement, and propane) and understand when to process or dispute a discrepancy
  • Maximize all tools and resources when doing a review of discrepancies (e.g., access rental logs for additional research and confirmation, review emails, and review Intacct)
  • Review statements for invoice discrepancies and invoices that have been previously paid Contact suppliers and internal Client's staff (as appropriate) to resolve invoice discrepancies and statement discrepancies in a timely manner
  • Follow up as needed
  • Know how to process short-entered invoices (e.g., sales tax and damage waiver)
  • Recognize when to submit claim invoices
  • Ask suppliers for any invoices that are missing
  • Process invoices from oldest to newest dates
  • Learn about the states that impose state taxes
  • Respond to updates and reminders posted by US partners
  • Know how to review for open pending purchase orders and open pending purchase order disputes at month-close to ensure purchase orders are being handled in a timely manner
  • Call or email suppliers to pre-pay purchase orders if prepayment is required 
  • Submit approved processed invoices for weekly payments
  • Reply to internal and external emails and calls in a timely manner
  • Maintains information confidentiality
  • Complies with data integrity and security policies
  • Answer incoming calls to the accounts payable phone


Who you are
  • Strong communication skills to communicate with suppliers
  • Strong communication Skills, Attention to detail, and Data Entry
  • Strong problem-solving skills to identify discrepancies and action items going forward
  • Proven back office support work experience, as an Office clerk Experience with MS Office and data programs; proficiency with research and Google Sheets
  • Familiarity with administrative duties; High level of typing speed and accuracy
  • Experience using office equipment, like fax machines and scanner
  • Excellent knowledge of correct spelling, grammar, and punctuation
  • Attention to detail and the highest level of confidentiality
  • Organization skills, with an ability to stay focused on assigned tasks
  • High school diploma; additional computer training or certification will be an asset
  • Background in Data Entry and Account Payable is good to have


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