Job Description

Salary Range: 6,496-8,376 RON/gross

Type of Contract: Full Time Employment

Work Set Up: Permanent Remote

Work Schedule: Monday to Friday (Saturdays and Sundays Off)

Shift Schedule: 8 or 9 AM - 5 or 6 PM US Time (EST) (3 or 4 PM - 12 or 1 AM RO time)

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

• Monitoring and early detection of failures in the operation of 4500 virtual and physical servers, network equipment, operating systems, system and application software, AWS cloud services and infrastructure
• Work with monitoring systems, perform initial failure analysis and troubleshooting, and escalate incidents to system owners as necessary
• Monitoring customer ticket queues in Zendesk for critical issues
• Ability to triage and prioritize incoming requests and scope for escalation based on severity following internal SOP and adhering to SLA
• Solving incidents in a timely fashion based on SLA

• 3+ years of work as a system engineer/ system administrator, from 1 year of work with server technologies.
• Microsoft System Center (SCOM)
• Familiarity with Windows Server Administration preferably in a large infrastructure.
• Familiarity with Microsoft Exchange and/or Office 365
• Understanding the principles of Active Directory and services on the Windows platform.
• Experience working with network technologies and troubleshooting basic connectivity issues
• The ability to work in a team and the desire to develop in their professional activities.
• Familiarity with HyperV / VMware, Citrix XenApp is a big plus
• AWS at associate sysops level a big plus
• PowerShell or other scripting languages is a big plus
• Displaying analytical, problem-solving, and dot-connecting skills
• Excellent English written communication skills

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Seniority LevelAssociateIndustryOutsourcing/OffshoringEmployment TypeFull-timeJob FunctionsCustomer ServiceEngineering