Job Description

• Answer customer inquiries quickly and efficiently through a variety of platforms including email, online chat, telephone, and social media platforms such as Instagram and Facebook.
• Process various customer service transactions including orders, returns, refunds, exchanges, and warranty claims within the appropriate software platform.
• Process customer inquiries in a timely manner with accurate information and a positive tone of voice whether written or verbal.
• Assist warehouse team with receipt of customer returns and refund processing, as needed.
• Assist with shipping and tracking as needed by the warehouse team.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

• 1 – 2 years of related experience with e-commerce customer service in a BPO setting is required
• Strong customer service skills with a positive, enthusiastic, and energetic attitude
• Proficiency with online chat, social media, and call center platforms required
• Good computer skills with various transactional platforms for the processing of orders, returns, refunds, etc.
• Detail oriented with strong writing, analytical and organizational skills.
• Adaptable to a fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
• Great interpersonal skills with the ability to work cohesively within a team environment