Job Description

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

• Execute fast, accurate transaction processing including data parsing, data entry, and data enrichment
• Closely follow process workflows, and support the implementation of projects as directed by leadership
• Collaborate closely with team leader or manager regarding issues or concerns with daily tasks and activities
• Enrich data through research, and generate reports and analytics as needed
• Consistently perform with high accuracy and attention to detail
• Review tasks of junior members for completion and quality of work

• At least 2 years of experience as a data processing analyst or similar role
• Strong written and verbal communication skills in English
• Proficient in Microsoft Excel and Google Sheets
• Experienced with any CRM platforms

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.