Job Description

Why we’re awesome?SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!Main Duties and Responsibilities:To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.Job Responsibilities:Must have good communication skillsMaintains a positive, empathetic and professional attitude toward customers at all timesResponds promptly to customer inquiriesCommunicates with customers through various channels; chat, email & phoneAcknowledges and resolves customer complaintsObtains product mastery in order to respond to the customers’ concerns promptly and accordinglyProcesses orders, forms, applications, and requestsKeeps records of customer interactions, transactions, comments and complaintsCommunicates and coordinates with colleagues as necessaryProvides feedback on the efficiency of the customer service processProvides comprehensive and professional customer support to ensure customer satisfactionQualifications:Proven customer support experienceTrack record of over-achieving targetsStrong phone contact handling skills and active listeningFamiliar with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multitask, prioritize and manage time effectivelyHigh school diploma or equivalentDisclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.