Clark Post Date: January 20, 2023 Full Time (Onsite)
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Job Description
What will you do
Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care.
Carefully review background checks and provide accurate responses to candidates.
Resolve report issues quickly to ensure we are delivering high quality reports within turnaround time deadlines.
Have fun working in a fast-paced, high contact volume environment.
Who you are
1+ years experience in a customer-facing role.
2+ years experience in a similar support role.
Ability to maintain compassion and care for individuals.
Desire to innovate and improve your environment.
A positive attitude and willingness to learn in a fast-changing environment.
Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
Experience working with a CRM and/or CMS tool (Zendesk) is a plus.