Job Description

• Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care.
• Carefully review background checks and provide accurate responses to candidates.
• Resolve report issues quickly to ensure we are delivering high quality reports within turnaround time deadlines.
• Have fun working in a fast-paced, high contact volume environment.

• 1+ years experience in a customer-facing role.
• 2+ years experience in a similar support role.
• Ability to maintain compassion and care for individuals.
• Desire to innovate and improve your environment.
• A positive attitude and willingness to learn in a fast-changing environment.
• Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
• Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
• Experience working in a remote setting is a plus.