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Customer Service Representative - Clark at SupportNinja

SupportNinja

Clark Post Date: January 20, 2023 Full Time (Onsite)
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Job Description



What will you do
  • Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care.
  • Carefully review background checks and provide accurate responses to candidates.
  • Resolve report issues quickly to ensure we are delivering high quality reports within turnaround time deadlines.
  • Have fun working in a fast-paced, high contact volume environment.


Who you are
  • 1+ years experience in a customer-facing role.
  • 2+ years experience in a similar support role.
  • Ability to maintain compassion and care for individuals.
  • Desire to innovate and improve your environment.
  • A positive attitude and willingness to learn in a fast-changing environment.
  • Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
  • Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
  • Experience working in a remote setting is a plus.


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