Job Description

• First line of the support team helping clients with technical support, onboarding and training
• Receive and answer inquiries by providing information and guidance
• Work with the team and clients to offer alternatives to irresolvable problems
• Provide support by training on current or new initiatives being introduced
• Maintain and enhance relationships with members and existing clients
• Committed to service excellence
• Performing other duties as assigned and /or required.
• Expresses ideas and suggestions in support of the team’s success
• Able to build and maintain lasting relationships with clients in a consultative manner
• Solicits and readily accepts constructive feedback
• Sees tasks through to completion and offers support as needed
• Eager to learn new systems and processes
• Ability to handle administrative tasks as assigned
• Demonstrates high attention to detail and thorough review of one’s work with a focus on Quality  
• Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
• Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
• Comfortable with ambiguity
• Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed

• Minimum 6 months experience in technical support in the Automotive industry
• Strong communicator and customer service with the ability to build lasting relationships, interpersonal, and influencing skills
• Strong initiative and outstanding work ethic
• Ability to interact professionally with various levels
• Good understanding of general software concepts
• Committed to learning and pursuing personal development
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook

• Understanding of HTML and JavaScript
• Experience working with Google Analytics
• Experience providing virtual training sessions
• Experience in FreshDesk Ticketing Tool