Processes

• Responsible to maintain the system of records for SLAs in R / CFCC across Global Risk Services locations.
• Document and maintain process and procedures for SLA governance.
• Management including renewal / updation of SLA databases.
• Engagement with stakeholders to support migration data request and requirements.
• Issue management – Escalate, Report and remediate outstanding issues / breaches.
• Aggregation and Reporting of metrics and measures as agreed in SLAs.
• Executive summary and status reports to be published as part of regular routines.
• Provide advice and /or support the SLA, ER, TPRM, SCBuy and CAS process.
• Manage and Document audit trail as part of advice and reporting.
• Provide support and oversight on SLA and GOI to ensure these are kept updated.
• Engage with teams such as SCM, Group Compliance, GBS Compliance and Legal to secure the necessary approvals.
• Actively contribute to the larger IGA / MSA process as part of group wide engagement.
• Maintain the central workplan for Risk and CFCC Conduct Agenda.

People and Talent

• Engagement with wide range of stakeholders.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with RCFCC Productivity teams at the group.

Risk Management

• Ensure a full understanding of the risk and control environment in area of responsibility.

Governance

• Have awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head of GRS
• Global Process Owners (GPOs)
• Risk and CFCC Management Teams
• TPRM /SC Buy support teams
• External Consultants / Agents
• Migration / RSE teams
• Compliance teams

Other Responsibilities

• Embed Here for good and Group’s brand and values.

• Minimum 9+ years’ experience in financial institutions and / or BPO / Banks with specialisation in TPRM and large migration related process.
• Comfortable working in a single contributor role and / or small team challenging risk-decisions made by more senior staff.
• Comfortable looking beyond a purely task-driven approach and able to take ownership of the wider objective, while seeking for support when required.
• Able to demonstrate good level of competency in Critical Thinking, Non-Financial Risk Management including Operational Risk, Managing Change and Stakeholder Management.
• Data Management – Ability to work with different data sets and generate meaningful MI and reporting.
• Working knowledge of SLA management.
• Experience of documentation in processes and procedures.
• Academic degree from a well-recognised institution.
• Strong sense of integrity and financial independence with an ability to challenge where deemed necessary.
• Excellent communication skills, written and verbal, given the need to deliver consistent and compelling messages to internal and external stakeholders.
• Strong analytical mindset with excellent analytical, logical, reasoning and problem-solving skills.