We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

This role is responsible for the strategy and delivery of external and internal (people and culture) communications across India (Bank & GBS), and to build stronger brand profile and employee experiences through various channels, platforms, and partners

Strategy

• Provide strategic and tactical communications advice to the India Chief Executive Officer (CEO) and Country Management Team (CMT)
• Proactive management of reputational risks; working in partnership with the CMT, CABM Asia Head and Group CABM peers
• Support the Head of CABM, India & South Asia in building the external and internal profile of the India franchise, India CEO, CMT and the Bank and businesses within India – including the proactive identification of opportunities for external profiling.
• Work closely with the Group and Country teams to ensure alignment of the Bank’s communications objectives and activities

Key Stakeholders

Internal

Country & Regional level:

• India CEO
• Head CABM India & South Asia
• Country Management Team
• Head CABM Asia
• Head Communications Asia

Group level:

• Group Internal Comms and Culture Comms teams
• Group Executive Comms and Strategic Media, Reputation & Issues Management Heads
• Strategic Communications Partners – Corporate, Commercial & Institutional Banking (CCIB), Consumer, Private and Business banking (CPBB), Employee Comms

External

• Media editors and journalists (local media, key online influencers)
• Agency partners
• Think tanks, event organisers

Other Responsibilities

• Develop and implement the India external and internal communications plan, including managing and organising India CEO’s internal engagement programmes
• Build external profile of our India franchise, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise, community initiatives
• Maintain control of issues that have the potential to cause reputation damage to the Bank
• Develop and maintain key message documents and maintain key data points that back up the Bank’s strategic corporate plan
• Define the strategy, approach, and best practices in which information and ideas are shared between CEO/Country Management Team and regional colleagues – working in partnership with Human Resources and Regional peers to design campaigns, provide strategic inputs to global campaigns and to drive culture transformation
• Work with Regional and Country business communications teams and key stakeholders to ensure a coordinated approach to communications
• Drive an insights-driven and measurement focused approach that sets clear objectives and metrics, and measures key results for all initiatives to assess impact of our efforts and drive a continuous improvement approach.
• Drive utilisation / exploit new technologies / channels to enhance communication internally.

Functional Knowledge & Experience

• A communications expert with at least 15 years in an external and internal communications role in a financial institution or international conglomerate
• At least a bachelor’s degree in a communication or business-related discipline
• Excellent spoken and written command of English.
• Experience in driving external and internal communications strategies
• Excellent working knowledge of media
• Excellent relationships with the media

SKILLS

• Ability to analyse sentiments and customise communications according to target audience; and effectively communicate complex ideas to diverse audiences
• Strong stakeholder management skills, with the ability to provide sound and credible strategic advice, and constructive challenge to senior executives
• Ability to operate with the highest integrity and discretion
• Critical thinking skills to exercise judgement and continuously looking for better and more effective ways of working
• Collaborative and able to encourage creativity, generate new ideas for effective implementation of business solutions
• Ability to think on his/her feet and to respond calmly and effectively in high-pressure situations or environment
• Possess excellent communication and presentation skills as well as in planning and organisation
• Ability to lead and guide in the design, development of multi-channel communications campaigns, and championing the use of innovative communications vehicles and practice

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.