Responsibilities

Strategy

• Approve daily transactions for selected products (traveler’s cheques, cashier’s orders, currency exchange, merchant services, and safe boxes) as well as for transactions exceeding specified teller limits
• Manage Service Delivery – observe queue time and length, take action as needed to capacitise serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency
• Resolve investigations and inquiries initiated by customer inquiry to the specified standard
• General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:

• Dual control of Cash functions
• Control of Security stationary
• Review of processing entries and vouchers
• Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc)
• Review of reconciliation proofs for daily control as well as surprise audit proofing
• Preparation of service quality and productivity management reports and other regulatory returns
• Rectification of internal control issues

Business

• To contribute to overall branch performance
• Contribute towards Balance sheet growth

Referral of bank products to contribute towards franchise development

Processes

• Migration of cash withdrawals, cash deposits and credit card repayments/ cash advances to ATMs]
• Drive usage of internet banking/ mobile banking

• Productivity: Ensuring high productivity levels and a high number of teller transactions

• NPS: Enhancing Net Promoter Score to ensure good quality of service levels in the branch and to ensure client satisfaction

• Improve customer wait experience
• Reduce wait time and overall turnaround time

Risk Management

• System Updation – ebranch, EBBS, eopal etc.
• Transaction processing: Supporting Processes applicable to teller transaction processing (e.g. Teller transaction policy, diseased account handling, dormant account handling, NR transactions etc.)
• Compliance to processes and Regulations (Internal & External)
• Supporting in day-to-day running of accounts
• Ensuring currency processed is not counterfeit and adhering to note/ coin refund & exchange policy
• Ensuring adherence to Time-stamping processes
• Supporting in Remittances – RTGS, NEFT, OTT
• Updation of Forms – e.g. form A4 (NR transaction>1 Lakh - Internal) and A2 (Remittance to be sent out – FEMA)
• Adherence to Process circulars – e.g. Attachment circular
• Updation of Books (Cash, LRT, FTS package)
• Appropriate archival of Reports & Documents as & when requiredClick here to enter text.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

QUALIFICATIONS

• Graduate/ Post Graduate
• Anywhere between 1 - 4 years of overall experience
• Banking knowledge
• Understanding of front and back office processes and procedures
• Good Interpersonal Skills
• Strong Communication Skills
• Team-playing ability
• Customer and Service Orientation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers