Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Job Summary

Working as part of the Global Service Management Team this role will have specific responsibility for the effective management and improvement of the Incident Management and Service Request Processes.

What you will do
Provide Support for desktop operating system software, and application software to Sophos Employees around the Globe.
Provide Support for IT Tickets following the Incident & Request management process.
Using the Sophos Technical Documentation and SOP, provide support to end users for hardware, network & software issues.
Contribute toward the Sophos Knowledge base by creating & updating the knowledge base articles.
Provides reports to immediate superiors on daily tasks and activities.
Performs other functions and requests assigned by immediate superior
What you will bring
Must have Good oral and written communications skills
Knowledgeable of different Operating Systems (Win10/11, MacOS)
A basic understanding of computers, computer networks and network files.
Knowledge of ticketing tools like ServiceNow & Jira will be an added advantage.
Must be available and willing to commit at least six (6) months for an internship.
Must be pursuing an undergraduate or graduate level degree in a computer-related field.
Ability to prioritize tasks and efficiently manage time.
Ability to respond effectively to inquiries or complaints.
Ability to develop, maintain, and promote strong internal and external relationships.
Candidates should have proper work from home set up – consisting of good power backup, internet connectivity and noise free environment

LI- Hybrid

What's Great About Sophos?

• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected]