Job Function: Cloud & Software Services Why SoftwareONE?:
SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrate critical workloads on public clouds, while simultaneously managing and optimizing the related software and cloud assets and licensing. SoftwareONE’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 8,300 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 8,500 publishers. SoftwareONE’s shares (SWON) are listed on SIX Swiss Exchange. For more information, please visit https://www.softwareone.com/e.
SoftwareONE Holding AG, Riedenmatt 4, CH-6370 Stans
The role:
Requiring a mixture of customer-facing and technical skills, the role is a demanding one that can be highly lucrative for professionals with the right experience
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Act as a consultant to the customer be responsible for the effective delivery of tailored Microsoft 365 solutions on technologies like M365, Active Directory, Active Threat Protection and System Center Configuration Manager (Knowledge on Operation Manager is desirable)
- Designing and Implementing M365 Services – Predominantly Microsoft Endpoint Management (Intune and Defender), DLP and Retention policies and System Center configuration Manager and Exchange online.
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Responsible for administration of M365 services and System Center configuration manager
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Respond to escalated customer service issues using email, phone, and Microsoft teams
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Work within a regional support team covering 9x5 operations
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Responsible for general health and maintenance of service offerings
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Work on a variety of challenging and complex problems in a fast-paced production environment
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New implementations and migrations whenever required
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Conduct Assessments and Report Creation
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Status reporting and Document deliverables
What we need to see from you:
Eligibility
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Bachelor’s degree in Computer Science, Electrical or Computer Engineering or related degree preferred
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Total work experience from 8 - 12 years
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Relevant Experience : 5 + Yrs with Active directory, Intune and ATP
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5+ years of customer interaction in a consultant, technical delivery, or technical Architect role
Primary skills
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Expert knowledge in the following technology areas
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Enterprise Mobility & Security (EM+S)
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Intune, AD and ATP and other security solutions
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Exchange & Messaging Technologies
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Cloud solutions (Public, Private, Hybrid)
Secondary Skills
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Experience in Active Directory & SCCM Migrations.
- Communicates clearly and tactfully
Certified on Microsoft M 365 Technologies Preferred