- Regional Role
- Opportunity within a company with a solid track record of performance
- Opportunity to make a positive impact
- Flexible working options
Our Client is India's leading digital marketplace for expert services, connecting millions of Users and lakhs of Service Provider SMEs using technology, data and AI.
The Job :
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate :
Skills Required :
- You have at least 1 year experience ideally in Customer Service, Customer Success or CSR within Internet and Media & Entertainment industry.
- Experience within would be a strong advantage.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments
- You are a strong team player who can manage multiple stakeholders