The Role

If you wish to be part of Shell’s culture and continuous transformation journey particularly within the Software Engineering – ServiceNow Capability Centre, then here’s a great opportunity for you to perform implementations of IT Service Management modules and third-party technical integrations with an exposure to IT Operations Management as you further your career!

Where you fit in

The team, Software Engineering, is responsible for the delivery of software, which may include new development, configuration, maintenance and installation of third party packages, and software integration efforts. It may include tasks from every part of the software development lifecycle, including software and website design, development, programming, and software deployment (both the installation and decommissioning of software).

What's the role

As a ServiceNow Development Lead (ITSM) within a growing Agile DevOps team for ServiceNow, you are expected to strongly advocate the ‘right’ ServiceNow architecture solution.

Your further responsibilities will include the following:
Assess & screen new ServiceNow demands or solutions from ITSM area in discussion with the CPO (Chief Product Officer) or Product Owner/Delegate PO.

Lead a team of ServiceNow developers to architecturally design , build , deploy ServiceNow new solution within ITSM space.

Lead a team of Operations engineer to assist and provide trouble-shooting help with ServiceNow issues within ITSM applications.

Lead a team of ServiceNow Testers to exercise manual/ATF testing for new solution or defects.

Work closely with the RTE (Release Train Engineer)/Scrum Master to drive release agility.

Participate in Daily scrum calls and other Sprint planning exercise.

What we need from you

Bachelor's Degree in any related discipline.
5-8+ years of total experience, preferably with 5+ years of experience in ServiceNow ITSM.
Experienced ServiceNow ITSM implementation expert and have thorough development solution knowledge within Incident, Problem, Change, Release, SLA Mgmt., Service Request, Catalog Management., CMDB/Asset Management, Reporting/Performance Analytics).
The role requires strong software engineering skill within and deep knowledge of ServiceNow advanced scripting techniques (Client Script, Business Rules, UI Policies, ACL, Platform, Portal, Upgrades/Cloning).
The role also requires the individual to have thorough knowledge of designing and building technical Integrations (Integration Hub, Rest API, , SOAP) in addition to release pipeline (CI/CD pipeline).
The candidate has to be champion within IT Service Management processes (ITIL 4).
Certified System Administration (CSA) certification is mandatory.
Certified Implementation Specialist (CIS ITSM) is certainly good to complement.
Good for the individual to have expose to other ServiceNow applications such as ITOM, ITSM, SecOps, GRC, Scoped App, HRSD.
Experience working through ITSM demand management and jointly working with Product Owners/ Delegate PO is essential.
This role also requires the individual to have excellent team management skills and cross-functional coordination across developers, testers, and operations engineer.
Candidates who have 30-40 days' notice period are preferred.

Translated Company Description

COMPANY DESCRIPTION

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.