Job Description

We are currently hiring freshers & Experienced call centre executives/ Tele callers.

Location: ITPL, Bangalore

Shift timings-9.30-6:30 pm

Education: Graduation

Language: English, Kannada & Tamil

Contact: 8618557742

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call center team members based on trust and reliability.

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

- Making sales or recommendations for products or services that may better suit client needs.

- Taking part in training and other learning opportunities to expand knowledge of company and position.

- Adhering to all company policies and procedures.