Position Summary:
In this role, you will be an active member of a small technical support team resolving network and desktop issues while supporting many different business tools as part of multinational company. You will be an integral part of the IT department helping solve daily issues as well as continually improving business processes in a growing company.

Responsibilities:
Attend to the daily network administrative duties including maintenance of daily backup schedules, server/desktop troubleshooting and upgrades, software patching, network monitoring, and performance/security improvements
First line technical support for 50+ users located in Pune and remote offices around the globe
Install and support workstations, software applications, VoIP, WLAN and networking equipment
Configure and manage the local network and server infrastructure
Research and procurement of IT related assets
Provide hands-on support of Microsoft Windows Operating systems and Office software products as required
Maintain and monitor system security software (anti-spam, anti-virus) and hardware (firewalls)
Update ISO procedure documents as required
Write and maintain training materials and deliver training to onsite and remote users
Limited after-hours work will be required
Adhere to and enforcement of company security policies and procedures

Minimum Qualifications:
A completed two year technology diploma with four years of related experience; or a degree in Computer Science, IT or a related discipline plus two years of experience
Experience troubleshooting Windows desktop, Server and networking issues
Functional knowledge of Active Directory, DNS and Group Policy Management
Familiar with modern hardware, firewall, managed switches, software, and SaaS technologies
Excellent customer relations and communication skills

Desirable Attributes:
Practical administration and development experience of SharePoint used as a document management system
Experience as a Salesforce.com administrator with experience developing APEX classes and triggers as well as Visualforce pages
Experience working in a VMWare environment managing multiple ESXi hosts
Experience with network performance and monitoring tools
Experience administering Office365 including Teams Voice
Knowledge and/or hands-on experience with the following technologies:

Office 365 & OneDrive

Microsoft Hyper-V

Antivirus Software Management

NAS devices

Veeam Backup & Replication

EMM software

Apply to [email protected]. Please include "IT Administrator - Pune" in the subject line.