Associate Solution Support Enginee

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

What you'll do:

The primary function of the SAP Ariba Support Engineer is to provide dependable and timely resolution for complex software issues related Ariba solutions. The Technical Support Engineer must possess a strong focus on customer service and communication resulting in an exceptional user experience and utilize knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution.

• Provides solutions to technical issues impacting customers business processes and their ability to conduct commerce through SAP Ariba applications.
• Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
• Ability to understand the priority and be able to deliver world class customer experience.
• Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
• Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions.
• Communicate via phone and email to customers and provide on-call support during weekends as required by a rotational schedule.

What you bring:

Experience in Support, Software Development, or IT.

Experience in one or more:

o ABAP debugging

o Experience in SAP ERP (IDOC, RFC), SAP PI.

o Fiddler r Soap UI

o Exposure to APIs, Web Services and XML

o Writing SQL queries

o Knowledge on SD, MM

o Knowledge of business processes & transactions such as purchase orders, invoices, catalogues & punch-out catalogues, reconciliation process, vendor management, contracts, sourcing and supply chain

o Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally.

o Minimum 3 – 5 years of work experience required with Enterprise Cloud application, Spend Management Solutions and SAP PI Integration.

Meet your team:

The SAP Ariba CIG team has two teams that are based out of India and US. SAP Ariba CIG enabled by SAP Integration Suite gives customer a simple & fastest way to connect back-end systems with SAP Cloud Applications without multiple adapters.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 361253  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.