Full Job Description
2 to 5 yrs
Position: - Engineer – Technical Support / Lead – Technical Support
Experience: - 2+ years
CTC: - Rs. 300000 LPA to Rs. 1200000 LPA.
Shift Timings: - Flexible (5 days working)
Location: - Sec 67, Netsmartz Square, Mohali.
Demonstrated experience with Helpdesk/Desktop Support/Technical Support within an enterprise environment.
Extensive experience working with PC software/hardware, networking devices, Windows OS.
Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN).
The ability to read, write, and speak business level English.
Excellent interpersonal and customer-facing skills.
Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu).
SQL and IIS knowledge, Good to have ITIL V3 Foundation, SQL certification.
Flexibly support internal and external customer technical needs to resolution.
Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer’s environment as well as remotely.
Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue.
Accurately detail fixing steps and resolutions using our proprietary ticketing system.
Continuous learning to keep yourself upgraded to latest technological skills in respective technology stack.
Various Attractive Incentive Plans.
Monthly indoor and outdoor events.
Medical Policy & Accidental Policy.