Job Description

Requirements For - CRM /Telemarketing /BDE

Responsibilities :

- Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company's brand value.

- Make sure the customer database is correctly segmented in order to target marketing activities appropriately

- Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure

- Oversee CRM data governance which will include

- Data standards

- Data audit

- Data structures

- User access rights

- Reporting

- Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams

- Update and maintain stakeholder records within the CRM system

- Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.

- Ensure the CRM system provides an effective sales funnel

- Analyze market reports to determine what kind of marketing trends the business should respond to

- Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

Roles and Responsibility - Telesales :

- Manage a team of tele sales staff

- Ensuring team targets are achieved

- Work alongside marketing team to design and implement new campaigns and promotions

- Lead from the front displaying the highest sales and operational standards

- Sales forecast and projections

- Ensure the team provides quality customer service, including interacting with clients, answering client enquiries, and effectively handling complaints

- Previous experience of managing a sales team

- Strong B2B sales experience ideally within the IT/Non IT industry

- Ability to build, manage and drive sales performance in a targeted environment

- Professional, articulate and confident

- Self-motivated with a positive outlook

- Ability to identify training needs to improve performance

Mandeep Kaur

Contact- +917743007721/ +919858110007
Company Venue- Techfin Towers, Plot no:- D- 264-65-B, Floor 6th, Phase 8B, industrial area Mohali, Sector 74,, Sahibzada Ajit Singh Nagar, Mohali
Company Website: https://finndit.com

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