Job Description

Position- Process Executive Voice

Division- International Voice Process

Band -1

Position count- 20

Location- Gurugram, India

Reporting Structure- Manager

Interview Process- F2F/Telephonic

Key Responsibility Area:

The fundamental duties & tasks the define the job are:

- Responsible for inbound & outbound calls with end customers to resolve customer queries.

- Responsible for reverting customer queries via email.

- Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.

- Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Eligibility Criteria:

- Education Graduate

- Strong verbal & written Communication Skills.

- Flexible to work in 24- 7 shift timings.

Minimum 6-Months experience in US or UK customer care support.

- Graduate with excellent verbal English communication skills.

- Comfortable with working in a 24/7 environment.

- Candidate should be comfortable with working from office.

- Fully vaccinated.

Essential duties and responsibilities:

- Comply with data integrity and security policies

- Follow required procedure & guidelines

The ideal candidate for this role would have:

- Strong verbal & written communication skills along with active listening

- Good Analytical skills

- Quick Learning Ability

- Ability to multi-task, set priorities & manage time effectively

- Attention to detail

Benefits & Perks:

- Competitive Salary

- Medical insurance

- Two weekly offs 5 days working and 2 Week Offs

- Hassle-free transit to work Cab facility available for pick & drop