Job Description

JOB TITLE: Cloud OpenStack Engineer III/IV FLSA STATUS:  Exempt ·        KNOWLEDGE/SKILLS/ABILITY:  Expert level knowledge of: Nova, Glance, Keystone, Cinder, Neutron, Nova-Network, Swift, and Horizon. Resolve matters escalated by Level 1 and 2 engineers. Facilitate Root Cause Analysis sessions Represent group in interdepartmental meetings. Able to provide brown bags/tech talks to peers. Ability to read, interpret, and debug advanced Python code. Able to plan, QC, and implement highly complex maintenances. Able to modify python code for troubleshooting and problem isolation purposes. Able to analyze and perform tuning of RPC deployments to specific customer workloads. Works with QE team to identify and test for failure scenarios based on real-world operational experience. Contributes to curriculum used to train junior engineers and administrators ·        JOB COMPLEXITY: Provide engineering support for Customers using OpenStack & Swfit. Supports and interacts with customers through a combination of ticket and telephone issues. Troubleshoots OpenStack environments to resolve virtualization related issues. Liaise with internal Rackspace support and development teams. Educates customers and looks for additional opportunities to help improve their environment. Works with vendors and the OpenStack community to address technical issues. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc. Performs configuration quality checks on all devices. Responsible for implementation of complex architectural design of hardware, software and networking systems. ·        SUPERVISION: Receives little to no instruction on day-to-day work.  Determines methods and procedures on new assignments.  ·        EXPERIENCE/EDUCATION:  High school diploma or equi valent required. Bachelor’s degree in a technology related field preferred. Usually requires 8+ years systems experience, including systems administration/engineering in a production Linux environment. OpenStack Certificate, Linux+, RHCSA, RHCE required. ·        PHYSICAL DEMANDS:  General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.