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Customer Support - Platform at Prophecy
Prophecy
Bangalore, Karnataka, India
Post Date: September 19, 2023
Full Time
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Job Description
Requirements:
6+ years of experience troubleshooting and supporting B2B large enterprise applications
Strong work experience in production issue resolution
Good understanding of public cloud providers like AWS, Azure, and GCP and ability to debug hard technical issues with public as well as private cloud
Experience in a number of the following
IAM Role-Based Access Controls (RBAC)
Cloud authentication/access policies
Cloud networking infrastructure
TLS/SSL, X. 509 certificates,
AWS Key Management Service, MSFT Key Vault, GCP KMS
SCIM provisioning and Rest API Calls (e. g. Post, Get, Patch, etc. )
Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc. )
AWS PrivateLink, Azure Private Link, GCP private access
Expert in Kubernetes architecture
Expert in cloud, on-prem, and service architecture in multi-region setups.
Experience with OAuth/OIDC and IAM technologies.
Experience in troubleshooting front-end UI applications using har/console logs, HTTP error codes
Experience in troubleshooting backend applications from various resource usage metrics perspective
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