Job Description
Providing appropriate solutions to the technical issues faced by the customers.
Providing customer support services in addition to the technical services.
Prioritizing and dealing with the issues in a timely manner.
Installing new operating systems and replacing the old ones if required.
Executing electrical safety checks to avoid any accidents in the future.
Keeping track of the customer queries and resolving the issues as early as possible.
Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
Providing correct feedback to customers.
Preparing technical support team performance reports.