Job Description
We are seeking a highly motivated and detail-oriented individual to join our team as a Claim Administrator. In this role, you will be responsible for assisting in the management and processing of insurance claims. While a background in claims administration is preferred, we are open to considering candidates with at least 1 year of related experience in a similar field.
Responsibilities:
- Review and assess insurance claims for accuracy and completeness.
- Verify policy information and coverage details.
- Input claim data into our database accurately and efficiently.
- Maintain organised and up-to-date claim files.
- Prepare and distribute claim-related correspondence as needed.
- Ensure all documentation complies with regulatory requirements.
- Assist claimants in understanding the claims process.
- Respond to inquiries from policyholders, claimants, and other stakeholders.
- Provide excellent customer service to address concerns and questions.
- Generate and analyse reports related to claims processing.
- Assist in identifying trends and patterns in claims data.
- Collaborate with other team members to resolve complex claims issues.
- Participate in department meetings and training sessions.
Requirements:
- Minimum of 1 year of experience in claims administration or a related field.
- High school diploma or equivalent required; associate or bachelor's degree in a relevant field is a plus.
- Knowledge of insurance policies and procedures is preferred.
- Strong attention to detail and analytical skills.
- Excellent written and verbal communication skills.
- Proficiency in using office software and data entry systems.
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Willingness to learn and adapt to changing industry regulations.
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