Job Description

We are seeking a highly motivated and detail-oriented individual to join our team as a Claim Administrator. In this role, you will be responsible for assisting in the management and processing of insurance claims. While a background in claims administration is preferred, we are open to considering candidates with at least 1 year of related experience in a similar field.

Responsibilities:

• Review and assess insurance claims for accuracy and completeness.
• Verify policy information and coverage details.
• Input claim data into our database accurately and efficiently.
• Maintain organised and up-to-date claim files.
• Prepare and distribute claim-related correspondence as needed.
• Ensure all documentation complies with regulatory requirements.
• Assist claimants in understanding the claims process.
• Respond to inquiries from policyholders, claimants, and other stakeholders.
• Provide excellent customer service to address concerns and questions.
• Generate and analyse reports related to claims processing.
• Assist in identifying trends and patterns in claims data.
• Collaborate with other team members to resolve complex claims issues.
• Participate in department meetings and training sessions.

Requirements:

• Minimum of 1 year of experience in claims administration or a related field.
• High school diploma or equivalent required; associate or bachelor's degree in a relevant field is a plus.
• Knowledge of insurance policies and procedures is preferred.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency in using office software and data entry systems.
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Willingness to learn and adapt to changing industry regulations.