Full Job Description
Application Support Analyst - eCommerce
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Pearson Marketing Cloud (PMC) is our Global Technology Platform that enables customers to access learning products and services through eCommerce and Digital Marketing journeys. We currently process more than 80% of global Pearson eCommerce revenue and serve nearly 50% of all Pearson web traffic, with over 24million page views per month.
This is a unique opportunity for a software engineer to help us support something end-to-end that will directly enhance the lives of millions, by supporting the provision of education on a global scale. The role will report into the PMC Support Manager. Join a high performing team which focuses on supporting Pearson’s digital transformation!
As a Software Engineer - eCommerce you will:
Provide on-going support to address the incidents and problems in an exciting and challenging environment with lots of learning opportunities
Lead/oversee daily/weekly touch-point meetings with business and partner application teams including vendor teams.
Be a passionate team member with focus on end customers
Be proactive in identifying issues and take ownership in helping to resolve them
Focus on reducing recurrence of issues by implementing good monitoring controls across the various applications.
Implement new functionality/ enhance existing functionality on the global Adobe Experience Manager and Ecommerce platforms (SAP-Hybris, Shopify etc)
Have multiple opportunities to be hands-on and learn various technologies.
Follow and contribute to the project's technical best practices and development standards
Contribute to the continuous improvement of the team’s way of working
Have a strong focus on high quality throughout the entire process, working closely with the Quality Assurance stream and various development streams
Collaborate with Senior Engineers, Technical Leads & Solutions Architects for aspects related to integrations with other systems.
Skills & Abilities
B.S. in Computer Science or equivalent, with strong fundamentals and problem-solving skills
1+ years industry experience
Experience of hands-on development building or running a public website on the Internet
Any experience with supporting Ecommerce platforms and payment systems will be a huge plus
The ability and drive to research and solve problems.
A good understanding of web protocols such as HTTP and AJAX
Adept at learning new technology, systems and functionality.
Excellent communication skills.
Organization: Corporate Strategy & Technology
Req ID: 9015