Job Description

Responsibilities:

• Review and manage production incidents on a daily basis
• Provide technical leadership to the L1/L2 support team to address incidents within SLAs
• Provide executive-level updates and briefings on State of Business Operations
• Lead the mindset of continuous optimization to reduce overall incident volume and increase application uptime and usability
• Partner closely with Blue Yonder to address product-specific issues and influence the product roadmap accordingly.
• Estimate the workload of implementation activities that are within the scope of their skills; assess business needs that fall outside the standard solution, assess integration complexity and architecture.
• Conduct technical analysis sessions with the project team to understand the functional and technical needs and develop technical solutions to meet those needs.
• Design and develop platform workflow/ user interface, integration scripts, data mapping, data modeling and loading of data.
• Worked as a lead technical consultant on technical implementation, enhancement, managed services and integration.
• Provide a variety of technical support to the project team including quality assurance, configuration, troubleshooting, system testing, programming, etc.
• Monitor batch failures and handle custom code in an efficient way.