Job Description

Responsibilities:

• Work closely with customers to understand their pain points, business requirements, and technical needs
• Provide support to customers via phone and email leveraging internal resources.
• Provide technical advisory and integration support during onboarding
• Collaborate with cross-functional teams such as Engineering, Product Management, Solutions Engineering, Sales, and to ensure successful customer outcomes and resolve any issues or escalations
• Act as a technical liaison between customers and the engineering team, providing feedback on product features and functionality and identifying areas for improvement
• Keep abreast of the latest trends and developments and share insights and best practices with customers and internal stakeholders
• Maintain a high level of customer satisfaction
• Demonstrate empathy, patience, and responsible judgment with every customer to ensure the best and most appropriate outcome based on each situation

Requirements:

• 6+ years of experience, with a focus on customer-facing roles such as customer success, technical account management, or solutions engineering
• Minimum three (3) years experience working in a software engineering role
• Strong problem-solving skills and ability to translate complex business requirements into technical solutions
• Experience working with enterprise customers in a customer-facing role, preferably in a B2B environment
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences
• Bachelor's or master's degree in computer science, Engineering, or a related field
• Experience working in one or more programming languages or platforms such as: GCP, AWS, Azure, Javascript, Python, Java, Go, web development, mobile development, GIS
• Beneficial/Nice-to-Haves:
• Prior experience with writing technical documentation/blog/tech reports
• Some prior experience with Mobile development
• Prior background in Logistics / Supply Chain / Location Tech / Maps