About OnlineSales.ai :
- At OnlineSales.ai, we are building the world's #1 platform experience for Co-Op and Collaborative Marketing. Our platform hosts a comprehensive suite of Apps converging Advertising, Marketing and Demand Planning needs of 1000s of Merchants and Sales Channel Partners for Retailers and Brands respectively. The world of co-op marketing, while being 100+ years old and a $150+ Billion industry as of 2019, is riddled with elementary, archaic and fragmented processes (sometimes non-existent). We believe this part of the industry is ready to get disrupted by embracing digitization and technology.
- Retail Media Monetization can yield upto 8% of revenue as ad monetization income, contributing directly to the bottom line of the retailers we work with. And we are in pursuit of democratizing Retail Media Technology.
Role Introduction :
The position serves as a key member of the Global Customer Success team. As a DSM, you will have the responsibility of engaging with Dealers/Outlets and nurturing Revenues via trust-building, promise delivery, cross-sells and up-sells. DSM Should possess a strong drive for delivering client value & results. DSM will undertake a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and managing any gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
What will you do @ OnlineSales.ai?
- Full responsibility for end-to-end customer engagement including business analysis, managing scope and schedule, delivery & optimization and client management
- Be heart, mind and voice of client within Onlinesales.ai
- Work with fully customer focused and manage very high customer retention/ Renewals.
- Provide the class customer experience as per the set SLA and other parameters.
- Coordinate and Manage the healthy relationship with the cross functional team (CFT) to run the operation
- Owner of NPS for channel partners (dealer/outlets/stores/hotels etc.) of assigned accounts.
- Work closely with channel partners to train them in rendering great service. Act as the voice of the customer and share learnings from the field with cross functional teams (Sales/CS/Product/Marketing) .
- Proactively suggest and execute initiatives to deliver customer delight
- Proactively identify issues, highlight and resolve them systematically
- Enforce adherence to systems and processes across all steps , and ensure relevant cross functional reporting
You will be a great fit, if you have:
- Experience of 1-4 yrs
- Excellent Communication Skills, and experience in handling channel sales partners
- Ability to provide step-by-step technical help
- Demonstrated ability to create, develop and enhance customer relationships
- Excellent learning skills, attention to details, and a bias to proactively resolving issues and results-driven.
- Team player
- Takes ownership of his work
- Ability to build effective relationships with key stakeholders including senior management and channel partners
- Ability to work in a fast paced environment and maintain superior service standards
- Strong data analytics skills. Good knowledge of a spreadsheet tool (Google Sheets / MS Excel).
- And most importantly, LOVE customers & strive for every inch of their satisfaction.
Startup-y. We believe Startup is a mindset. It's about being scrappy, being nimble, solving tough problems with constraint resources and more. It's about working hard and playing hard
Enterprise SaaS. Opportunity to work with a Enterprise Product SaaS firm with aspirations of growing 10x across the globe
AI led Retail Tech. We are working to digitize & democratize one of the most exciting and growing vertical - Retail Tech leveraging data, machine learning and automation (culmination of ad-tech, mar-tech and analytics for Retail vertical)
Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business
No red tape. Say goodbye to pointless meetings or political hoops to jump through. We're scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable
Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you
Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe and spreading love within the org!
Competitive Comp & Benefits. We know the power of compounding and are stubborn about building long-term relationships. Our compensation design is not only competitive but also prudent.