NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The TS Implementation Engineer (L2) has the ability to make configurations, action installations and attend to break/fix events at a higher complexity level to that of the Senior Technician. Their primary function is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).The individual functions in an environment of lower complexity to that of TS Implementation Engineers (L3).

Working at NTT

Ensure client satisfaction

TS Implementation Engineers (L2) own larger portions of an installation, break/fix incidents at a low to medium level of complexity. They take responsibility for problem resolution and troubleshooting. The TS Implementation Engineer (L2) has a basic understanding and appreciation of business principles. They respond to escalated client requests and support client applications to a first line resolution. TS Implementation Engineers (L2) escalate complex problems to the relevant third parties.

Compile and maintain project administration

The individual demonstrates fundamental project management and administration ability, like report and proposal writing, and project documentation comprehension and completion. TS Implementation Engineers (L2) assist with the documentation of standard operating procedures relating to installations and fixes.

Conduct presentations

The TS Implementation Engineer (L2) functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization.

Provide telephonic, remote and on-site support to clients

The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.

Act on specialist knowledge

The TS Implementation Engineer (L2) is expected to take ownership of relevant technologies according to domain or specialization.

Behavioural skills

As corporate citizens they practice two-way communication and listens to understand other’s point of view. These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.