Job Description

- Be able to communicate both orally and in writing

- Must be skilled in closing the sale

- Must be organized, self-motivated, and possess excellent organizational and time management skills

- Ability to handle unforeseen goals

- Drive customer acquisition strategies through both, inbound and outbound campaigns

- Updates and maintains prospect database on a daily basis

- Places outbound sales calls to prospects

- Evaluate risks utilizing underwriting rules and guidelines in order to bind coverage

- Meet sales quotas and revenue targets, and provide a superior customer experience

- Analyze customer needs with limited customer engagement

- Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules

- Monitor competitors' products or services and create selling strategies for own products or services

- Assist and support sales, marketing or other departments in handling customer requests and needs

- Answering customer's inquiries via Chat and Email providing the right information

- Identifying customer needs and helping customers use specific features

- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed

- Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs

- Building lasting relationships with clients and other team members based on trust and reliability.

- Utilising software, databases, scripts, and tools appropriately

- Taking part in training and other learning opportunities to expand knowledge of the company and position

- Adhering to all company policies and procedures

- Should be willing to work in rotational shifts as per process requirements

- Detail knowledge of different sports played around the world is a plus