Full Job Description
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Title: Customer Engineer (ATM maintenance repair engineer)
Job Location: Ludhiana, State Punjab.
Note - This will be a field job.
Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Key Areas of Responsibilities:
Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
Performs minor maintenance, repairs and component replacement at the module level
Assists in site preparation including cable installation, staging and standard testing of equipment
Maintains parts inventory and related records
Provides status reports throughout a service
Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site
Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of:
Service level agreement requirements
Tools and processes for completing machine repairs
Organize and plan time effectively
Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by manager
High School Diploma or Equivalent
Formal vocational or technical certification
Associate's Degree preferred
CompTIA, A+/N+ Certification preferred
Experience Required: 0-2 years of related experience
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.