The IT support technician provides face to face support via walk-up service for IT related incidents and requests from employees and contractors along with remote support for off site users.
This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support.
Primary responsibility will be supporting our employee base with their technology needs including desktop support issues, IP phones and mobile devices.
Experience supporting Windows 10, Windows 8, Mac OS and G-Suites is required.
This person should be a good communicator who enjoys working with people from all levels of the company.
Associates degree in Computer Science preferred
Prior technical experience, 5+ years IT/Computer experience
One or more of the following certifications: ACMT ( Apple), Comptia A+ Certification, Google IT Support Professional, Microsoft MCSE,
Android and IOS experience