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Unit Manager - Technology Services at MetLife

MetLife

Noida, Uttar Pradesh, IN Full Time
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Job Description

Unit Manager - Technology Services


Position Summary


Position is to lead and deliver on SLA’s for key security initiatives across critical functions in the Japan Information organization focusing on remediation of critical vulnerabilities across various platforms and infrastructures, monitoring of cyber threat incident, Data Loss prevention efforts, Application security etc.


  • Infrastructure remediation services – External and Internal vulnerabilities, TLS, JAVA, Adobe and Microsoft patching
    • Remediate key vulnerabilities in external and internal risk areas to catch up and reduce overall Kenna score
    • Drive tracking and removing or upgrading key Java, Adobe, and Windows products to eliminate risk from out-of-date versions
  • Global tools remediation (Windows, Firewall, PC encryption , AV )
  • Application Security and Guardium upgrades
  • Security operation log monitoring
  • Focus on remediation/troubleshooting for fixing remediation issues
  • Global workstations patching opportunities
  • Develop scorecards and remediation prioritization / plans (PC Vs Server)
  • Firewall Log denials and VPN recertifications
  • Focus on Infrastructure vulnerabilities remediation – Internal and External
  • Work of servers, windows/Linux infra using Microsoft SSCM
  • Tanium deployments and upgrades


Job Responsibilities


  • Level 3 senior engineer in IT customer Service
  • Level 3 senior engineer/Technical Lead in IT Managed Provider enterprise/global IT company
  • To be able to find root-cause of an issue by isolating technical aspects from OSI layer 1 client PC to layer 7 application
  • Solid experience with IT technical projects such as window server upgrade and Domain Controller upgrade/migration
  • Hold current IT technical certifications such as MCSE, CCNP, CCNA, VCP
  • Experience training Level 1 & 2 engineers and worked as a mentor for them
  • Basic IT security experience/change management knowledge/incident response experience


Work type


Process


Sec Infra Ops Svc Catalog


LanScope Operation


IT asset reporting from LanScope


Share Folders Operation


Cisco AMP Operation


Tanium Operation


Splunk Fowrder Operation


McAfee Operation


Force Point DLP Endpoint Operation


Windows Firewall Operation


SkySea Operation


Network Access Control System -NEMO Operation (CiscoISE Operation)


Site Minder Operation


Akamai Log Forwarding Server Maintenance


Avamar backup reporting


Guardium System Operation


AppSec Svc Catalog


ITRS


Veracode access application


Primeon testing


BAU


Newly added ones for FY2021 BAU


Monitoring Svc Catalog


Email monitoring (O365DLP) Forcepoint


Log monitoring operation


Application log monitoring operation


Test data masking checking operation


End Point log monitoring (Force Point)


Sec Admin Ops Catalog


Security Administration


Security Policy Management


Cybersecurity Management


Incident Response/Management


Test data masking checking operation


Splunk


Splunk Building


Splunk Operation


Knowledge, Skills and Abilities


Education


  • IT Graduate


Experience

  • Total of 10 years of experience with atleast 6 years of experience in Information Technology or related areas
  • Speaking, Writing and Reading Japanese will be advantage
  • Flexibility to work in Japan Hours (6am IST to 3pm IST)



Knowledge and skills (general and technical)


  • Excellent MS Office skills – MS-Excel and Business Powerpoint presentations is a must
  • Excellent Communication skills
  • Must process problem solving, planning, and analytical skills to drive continuous improvements
  • Flexibility in working hours and handling escalation and pressure situations
  • Excellent inter-personal skills with the ability to coordinate cross functionally


Other Requirements
(licenses, certifications, specialized training – if required)


Working Relationships


Internal Contacts

(and purpose of relationship):


  • All Internal GOSC Stake Holders


External Contacts

(and purpose of relationship) – If Applicable


  • Stateside Client/ Engineers from different regional Security teams (Such as Country/Regional Head for Monitoring/Containment)


MetLife:


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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